The bus driver and conductor( ticket seller) are very low in quality. They shouted loudly at some passengers especially those persons who are unfamiliar with their destination . I think it is their responsibility to explain to all passengers patiently and detailedly, otherwise they aren't competent !

对文化程度低的乘客及耳背的老人，对初来乍到的外地人不应该不耐烦，因为那是你们的责任和基本工作要求。